You're on the jobsite, not at a desk. The leads that call while you work go to whoever picks up.
Running crews and quoting builds leaves no one on the phone. Susanoo answers every inquiry, qualifies the real projects, and keeps your pipeline full while you run the work.
Built for general contractors who run the jobsite with no one left to run the phone.
Free, 15 minutes. You leave with a map of where your contracting business is losing jobs, even if you never hire us.
Live in 10 business days. We take on a limited number of contractors a month.
The Problem
92% of construction firms report having a hard time finding qualified workers to hire.
When you are already short-handed, a missed call is work you cannot afford to lose.
What We Do
- Answers every call.
- Books the consult.
- Keeps the pipeline full.
Sound familiar?
A serious project calls midday. You are managing subs and cannot answer, so they move down their list.
Bids take days to assemble. While you quote one, three new leads go cold.
You are booked for months, so the phone is an afterthought, and next quarter pipeline quietly empties.
What the 2026 data shows
Why general contractors are losing work in 2026
We pulled the 2026 numbers on calls, response speed, labor, and follow-up. The phone is still where the job is won, and a lot of it goes unanswered.
92%
of construction firms report a hard time finding qualified workers, so you cannot hire your way out of a missed call.
27%
of inbound calls to home services and construction businesses go unanswered, each one a homeowner calling the next contractor.
62%
of buyers call before they hire, so the phone is where the project is won or lost.
7x
more likely to qualify a lead when you respond within an hour instead of waiting an hour longer.
97%
of consumers read online reviews for local businesses, and the average uses six different review sites.
76%
of customers stop doing business with a company after one bad experience, so a fumbled first call costs the relationship.
- On the jobsite
The phone goes unanswered.
Crews are on site, the owner is bidding or running material, and inbound calls slip through. About 27% of inbound calls go unanswered, and each one is a homeowner calling the next contractor.
- Within the hour
Homeowners hire whoever responds first.
When someone needs a build estimate or a remodel quote, they call several contractors and go with the one who picks up. Most general contractors take hours or days, and by then the job is gone.
- The labor crunch
You are stretched too thin to answer.
92% of construction firms report a hard time finding qualified workers, so owners are stretched on the tools and in the office, which makes answering every call nearly impossible.
- After the quote
Estimates go out and go cold.
General contracting runs on bids, and without steady follow-up a large share never get a yes or a no. The owner assumes the homeowner went elsewhere when often they just got busy.
The fix
How the Susanoo team and AI fix it
An AI employee answers and books every inquiry, a managed team runs the follow-up and your listing, all under one price.
AI employee
Picks up and books, live on the call
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Every inquiry, answered.
Picks up the phone, web form, and text the moment a homeowner or GC reaches out, day or night, so the 27% that normally go unanswered get captured instead of handed to a competitor while the crew stays on the tools.
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Qualified and booked.
Qualifies the request, captures the scope, address, and timeline, and puts the site visit or estimate straight onto the calendar without you playing phone tag between job sites.
Managed team
Runs the follow-up and your listing
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Nobody slips.
Follows up on open estimates and bids on a set cadence, so proposals that used to go cold get a clear yes or no instead of silence, recovering revenue that was already half-earned.
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Reputation, handled.
Requests reviews from happy customers and keeps your Google Business Profile active, so you stay on the shortlist when nearly every homeowner reads reviews before they call.
- Every call answered, 24/7
- Qualified and booked while you build
- A review requested after every job
- A real person on your account
Your contracting business, 30 days from now.
- Every inquiry answered while you run the jobsite.
- The real projects qualified and the consults booked for you.
- Every bid followed up so none goes cold.
- Reviews climbing, so you stay on the shortlist when homeowners search.
- And next quarter pipeline full instead of quietly emptying.
The difference
What changes when the whole business runs as one system
Most contractors run on a phone, a calendar, and good intentions. Here is the gap between that and one connected system, across everything that brings work in.
- The phone 27% of calls go unanswered while you run the jobsite. Every call answered, day or night.
- Speed A project lead goes cold in hours or days. First to answer, and responding within an hour makes a lead 7x more likely to qualify.
- Follow-up Estimates go out and never get chased. Persistent follow-up on every bid until the homeowner commits.
- Your customers One-time jobs, no record, no reason to return. A CRM that remembers every customer and project.
- Marketing Leads leak out with no follow-up. Nurtured customers spend about 47% more.
- Reputation 47% of customers skip a business with under 20 reviews. A review requested after every job, and replies handled.
- Online presence Hard to find, while 81% of buyers research online first. Found first, with a complete profile that earns about 7x the clicks.
- Brand A scattered, inconsistent look across every channel. One consistent brand, worth up to 23-33% more revenue.
- Scaling The setup breaks the day you add a crew or a second project. One system that runs the same as you grow.
See it in action
Happy to help. To match you with the right consult: do you have plans drawn up yet, and what is your target timeline?
That is a good fit. I have booked you a consult for Thursday at 10am to scope it. You will get a confirmation and a few questions to prep beforehand.
The math
A whole team for less than the cost of one employee.
Everything that keeps the pipeline full while you build, under one price.
- AI receptionist that answers, qualifies, and books consults, 24/7
- A managed team running follow-up, reminders, and bid chasing
- Reviews requested after every job, your Google profile kept current
- A CRM that remembers every customer and project
- Your listings and online presence, handled
- Reporting, plus a dedicated Account Executive
Hire it out
- Estimator Source: Glassdoor (USD)Payscale (CAD) $84,000$67,000
- Front-desk receptionist Source: Glassdoor (USD)Payscale (CAD) $42,000$37,000
- Follow-up and marketing Source: Glassdoor (USD)Payscale (CAD) $66,000$51,000
$192,000$155,000 a year
Susanoo
$48,000 a year
One subscription. The AI employee and the managed team, all of it.
Less than one of those salaries, and it never misses a call.
The honest comparison
Why not just hire it out?
The honest comparison with the other ways contractors try to cover the phone.
Hire a receptionist
A salary plus benefits in a market where 92% of firms cannot find workers, and still nothing for nights or weekends.
Use an answering service
Takes a message and hands you a callback list. It does not qualify the project or book the consult.
Susanoo
Answers every inquiry 24/7, qualifies the real projects, and books the consult. Then the managed team chases every bid.
Plugs into the tools you already run
Phone and SMS
Every call answered and every text replied to, day or night.
CRM and lead inbox
Every web lead and form caught and worked the second it lands.
Calendar and scheduling
Consults and site visits booked into your real availability, with no double-booking.
Google Business Profile
The calls and messages that come straight off your map listing, caught.
Your risk, removed
The Promise
Install Guarantee
Your basics go live in 10 business days, or billing pauses until they are. And within 90 days, if it is not right for your business, we rebuild it at no charge until it is.
Always-On Promise
A real person on your account responds fast. Your customers get an instant reply, day or night.
What happens next
From call to live in 10 business days.
- Day 0
Discovery Call, 15 minutes
We map where your business is losing jobs and exactly what we would build to stop it.
- 10 business days
We build and install
We connect it to the tools you already use and get your basics live in 10 business days. If we miss it, billing pauses until they are live.
Billing pauses until live - Ongoing
We run it with you
A dedicated Account Executive tunes it and reports, and within 90 days we rebuild anything that is not right for your business.
90-day rebuild guarantee
Keep the pipeline full while you build.
- A map of where your contracting business is leaking jobs, with the dollars attached to each gap.
- A specific plan for what we would build, end to end.
- The math against hiring, one price versus the roles you would staff.
The calls you miss go to the contractor who picked up, every day. We take on a limited number of contractors a month, each with a dedicated Account Executive.