Water is still spreading. Every hour you don't answer, the damage, and the job, grows.
Restoration is won in the first hour. Susanoo answers the emergency call, captures the claim details, and dispatches you before the homeowner reaches the next company in the search results.
Built for restoration companies whose jobs are won by the first crew to answer and dispatch.
Free, 15 minutes. You leave with a map of where your restoration business is losing jobs, even if you never hire us.
Live in 10 business days. We take on a limited number of restoration companies a month.
The Problem
Home service businesses miss 27% to 62% of their inbound calls.
Damage spreads by the hour, and the job goes to the first crew that answers.
What We Do
- Answers every call.
- Books the job.
- Brings them back.
Sound familiar?
A basement floods at 2am. The homeowner is calling every restoration company at once. The first to answer gets the job.
By the time you return the morning voicemail, a competitor already has a truck on site.
Insurance jobs need fast documentation. The lead you catch tomorrow already started its paperwork with someone else.
What the 2026 data shows
Why restoration companies are losing work in 2026
We pulled the 2026 numbers on call response, speed, and reputation. The loss spreads by the hour, and the job goes to whoever answers and dispatches first.
62%
the high end of the call miss rate for home service trades, because crews are on site and cannot answer.
85%
of callers who reach voicemail never call back, and 62% immediately contact a competitor instead.
100x
more likely to make contact when you respond within five minutes instead of waiting thirty.
78%
of customers buy from the first company that responds, and a flooded basement is decided on speed.
37%
of one star reviews specifically cite missed or unreturned phone calls.
$45.2B
the size of the disaster restoration services market in 2026, growing at a 5.28% CAGR, so the demand is there.
- On the job
The phone rings mid-extraction.
Crews are on a job site mid extraction or board up when the call comes in, so it goes unanswered. Home service trades miss between 27% and 62% of inbound calls, and most callers do not leave a voicemail.
- Within the hour
Speed wins the loss.
The homeowner who just found a flooded basement calls three companies in a row, and the first to answer and dispatch usually wins. A callback an hour later is too late.
- The surge
Catastrophes hit all at once.
Storm and flood events spike call volume all at once, often after hours, and a single owner or office manager cannot answer every line during the surge.
- Every miss
A missed call becomes a one star review.
37% of one star reviews cite missed or unreturned calls, and unreturned calls quietly cut search visibility and future call volume.
The fix
How the Susanoo team and AI fix it
An AI employee answers and dispatches every call, a managed team runs the follow-up and your listing, all under one price.
AI employee
Picks up and dispatches, live on the call
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Every call, answered.
Picks up on the first ring 24/7, including the 2am burst pipe and the weekend storm surge, so the emergency caller talks to your business instead of dialing the next restoration company.
-
Captured and dispatched.
Takes the type of damage, the address, the insurance carrier, and the cause of loss, then books the inspection or dispatches the crew while the homeowner is still on the line.
Managed team
Runs the follow-up and your listing
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Nobody slips.
Follows up relentlessly on leads that hesitate over deductibles or want to think about it, by text and phone, so a slow-converting loss is not lost to inaction.
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Reputation, handled.
Recovers the after-hours and overflow calls a single owner cannot take during a surge, and requests reviews so no caller is left with an unreturned call that becomes a one star review.
- Every call answered, 24/7
- The claim captured and the crew dispatched
- A review requested after every job
- A real person on your account
Your restoration business, 30 days from now.
- Every emergency call answered, even the 2am flood.
- The claim captured and the crew dispatched while the homeowner is on the line.
- Surge and after-hours calls caught instead of lost to a competitor.
- Reviews climbing, so you show up first when homeowners search.
- And your crews on the truck, not fielding the phone.
The difference
What changes when the whole business runs as one system
Most restoration companies run on a phone, a dispatch line, and good intentions. Here is the gap between that and one connected system, across everything that brings work in.
- The phone Home service trades miss 27% to 62% of inbound calls. Every call answered, day or night.
- Speed A flooded-basement lead goes cold in minutes. First to answer, and 78% of customers buy from whoever responds first.
- Follow-up Leads that hesitate over deductibles go quiet. Persistent follow-up until the customer commits or clearly says no.
- Your customers One-time jobs, no record, no reason to return. A CRM that remembers every customer and returns about $8.71 for every $1.
- Marketing Surge leads leak out with no follow-up. Nurtured customers spend about 47% more.
- Reputation 37% of one star reviews cite missed calls. A review requested after every job, and replies handled.
- Online presence Hard to find, while 81% of buyers research online first. Found first, with a complete profile that earns about 7x the clicks.
- Brand A scattered, inconsistent look across every channel. One consistent brand, worth up to 23-33% more revenue.
- Scaling The setup breaks the day a catastrophe surge hits. One system that answers every line at once, even in a surge.
See it in action
I can dispatch a crew now. Quick details so we arrive ready: is the water clean or from a sewer line, and are you filing with insurance?
A crew is on the way, ETA 40 minutes. We will document everything for your claim. Move anything valuable off the floor if it is safe to do so.
The math
A whole team for less than the cost of one employee.
Everything that puts your truck on site first, under one price.
- AI receptionist that answers, captures the claim, and dispatches, 24/7
- A managed team running follow-up, reminders, and no-show recovery
- Reviews requested after every job, your Google profile kept current
- A CRM that remembers every customer and loss
- Your listings and online presence, handled
- Reporting, plus a dedicated Account Executive
Hire it out
- Emergency dispatcher Source: Glassdoor (USD)Payscale (CAD) $67,000$52,000
- Front-desk receptionist Source: Glassdoor (USD)Payscale (CAD) $42,000$37,000
- Follow-up and marketing Source: Glassdoor (USD)Payscale (CAD) $66,000$51,000
$175,000$140,000 a year
Susanoo
$48,000 a year
One subscription. The AI employee and the managed team, all of it.
Less than one of those salaries, and it never misses a call.
The honest comparison
Why not just hire it out?
The honest comparison with the other ways restoration companies try to cover the phone.
Hire a receptionist
A salary plus benefits, and they can only take one call at a time during business hours, not the after-hours surge.
Use an answering service
Takes a message and hands you a callback list. It does not capture the claim or dispatch the crew.
Susanoo
Answers every call 24/7, captures the loss intake, and dispatches the crew on the line. Then the managed team runs the follow-up.
Plugs into the tools you already run
Phone and SMS
Every call answered and every text replied to, day or night.
CRM and lead inbox
Every web lead and form caught and worked the second it lands.
Dispatch and scheduling
Crews dispatched and inspections booked into your real availability.
Google Business Profile
The calls and messages that come straight off your map listing, caught.
Your risk, removed
The Promise
Install Guarantee
Your basics go live in 10 business days, or billing pauses until they are. And within 90 days, if it is not right for your business, we rebuild it at no charge until it is.
Always-On Promise
A real person on your account responds fast. Your customers get an instant reply, day or night.
What happens next
From call to live in 10 business days.
- Day 0
Discovery Call, 15 minutes
We map where your business is losing jobs and exactly what we would build to stop it.
- 10 business days
We build and install
We connect it to the tools you already use and get your basics live in 10 business days. If we miss it, billing pauses until they are live.
Billing pauses until live - Ongoing
We run it with you
A dedicated Account Executive tunes it and reports, and within 90 days we rebuild anything that is not right for your business.
90-day rebuild guarantee
Be the first truck on site.
- A map of where your restoration business is leaking jobs, with the dollars attached to each gap.
- A specific plan for what we would build, end to end.
- The math against hiring, one price versus the roles you would staff.
The calls you miss go to the crew that answered first, every day. We take on a limited number of restoration companies a month, each with a dedicated Account Executive.