Susanoo for automotive service
The phone rings while your bays are full, and the customer calls the next shop.
Your team is under a hood, not by the phone, and the calls you miss book service somewhere else. Susanoo answers, books the work, and brings cars back for their next visit.
The Problem
1 in 4
inbound calls to auto dealers are missed or mishandled
Every missed call is a sale that drove off the lot.
What We Do
- Answers every call.
- Books the appointment.
- Brings them back.
Where shops lose work
It is not the work in the bay. It is the calls you never get to.
- Missed calls become missed work. Your techs are busy on the cars in front of them, the phone rings, and the customer dials the next shop.
- Voicemail loses the booking. Most callers who reach voicemail do not leave one. They move on to whoever picks up.
- After-hours calls vanish. A large share of service calls come outside business hours, and the ones you do not catch are gone.
- Cars do not come back on their own. Without service reminders, the customer forgets the next oil change, brake check, or seasonal swap, and books it elsewhere or not at all.
What Susanoo runs for your shop
Missed-call text back
every call you cannot answer gets an instant text, so the booking does not walk.
Fast inquiry response
new calls and messages get an immediate reply and get booked in.
Service booking and reminders
customers schedule, confirm, and get reminded without tying up your front desk.
Service recall
customers get reminded when the next service is due, so the cars come back.
After-hours capture
nights and weekends calls get caught and worked.
Reviews on autopilot
happy customers get asked for a review at the right moment, and dealership service departments get the same coverage at scale.
Covering this in-house means a service advisor on the phone, a scheduler, and someone running follow-up and reminders. Susanoo delivers that work for one subscription. See what those roles would cost on the Team Calculator.
Try the Team CalculatorFront Desk Receptionist, Marketing Manager, Operations Manager
One subscription, the whole team
What changes
- Fewer missed bookings, because every call gets answered.
- Fuller bays, because the work gets booked instead of lost to voicemail.
- More repeat service, because customers get brought back when they are due.
Explore your specialty
Automotive covers a lot of ground. Find the page built for your shop.
Auto Repair & Service
Every call answered while your hands stay on the wrench.
1 in 4 calls missed
Car Detailing
Bookings come in after hours. Your calendar fills anyway.
40% of bookings are after hours
Tire Shop
When the season floods your phones, every install still gets booked.
1 in 4 auto shop calls missed80% of drivers run winter tires
Dealership
The first dealership to reply wins the deal.
21x more likely within 5 minutes