Who is this for?
Teams of 5 to 50 who are on Google Workspace, or ready to move to it.
IT & Security
Stop being your company's
IT person.
We take over the computers, the accounts, the security and the "can you look at this?" messages. You get your day back.
Book your IT consultation See the plans
- Free, 30 minutes
- Windows, Mac, Chromebook
- Google Workspace
Plans
Two plans. One table.
Every feature, side by side. Google Workspace is included in both.
| What is looked after | Essentials For every team Contact us for pricing | Premium For 24/7 cover Contact us for pricing |
|---|---|---|
| Setup | ||
| Email moved from your current provider | Included | Included |
| Every computer enrolled at the start | Included | Included |
| Your domain and DNS managed, kept in your own account | Included | Included |
| Email and files | ||
| Company email, calendar and meetings on Google Workspace | Included | Included |
| A secure file portal with folders and permissions for each team | Included | Included |
| Your file portal backed up | Included | Included |
| Email, calendar and Drive backed up outside Google | Not included | Included |
| Computers | ||
| Windows, Mac and Chromebook enrolled, kept up to date and watched | Included | Included |
| Remote help: we fix a computer without coming on site | Included | Included |
| A register of every device and when its warranty ends | Included | Included |
| Disk encryption on every computer | Included | Included |
| A lost or stolen computer locked and wiped, with your OK | Included | Included |
| Laptop backup | Not included | Included |
| Security | ||
| Endpoint protection, web filtering and 2-step login for everyone | Included | Included |
| Google locked down and your domain protected against spoofing | Included | Included |
| Security awareness training | Included | Included |
| Practice phishing emails | Included | Included |
| Regular scans for weak spots, and we fix what we find | Included | Included |
| Alerts when a staff email shows up in a data breach | Included | Included |
| A 24/7 security operations team watching every computer | Not included | Included |
| Account takeover monitoring on your Google accounts | Not included | Included |
| Support | ||
| A help desk by email and portal, every request tracked | Included | Included |
| New staff set up and leavers shut off the same day | Included | Included |
| A written response time: 1 business hour for urgent issues | Not included | Included |
| Reports and planning | ||
| A monthly security report | Included | Included |
| A quarterly review with your account manager | Not included | Included |
| A written recovery plan, with restore tests | Not included | Included |
| Help answering cyber insurance questionnaires | Not included | Included |
| Add-ons, quoted per job | ||
| Office network, Wi-Fi and firewall setup | Add-on | Add-on |
| New computers set up and ready on day one | Add-on | Add-on |
Done-For-You client? Your IT & Security Review is free, your first month of Essentials is free for up to 10 people, and you get 10% off and no setup fee. What you get
Every part of the service, explained.
Support
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Help desk and remote support
Every request logged and fixed by a person, by email or portal.
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Computer management
Windows, Mac and Chromebook enrolled, updated and watched.
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New staff and leavers
Ready on day one. Shut off the same day.
Security
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Cybersecurity
Protection in layers, from 2-step login to breach alerts.
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Security training and phishing tests
Short training and practice phishing emails for your staff.
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Vulnerability scans
Weak spots found, ranked by risk and fixed.
Your data
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Backup and recovery
On Premium, email, calendar and Drive backed up outside Google.
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Email and calendar
Company email on your own domain, with help moving.
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File portal
A secure portal for company files.
Add-ons
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Office network and Wi-Fi
Wi-Fi, a guest network and a firewall (add-on).
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New computers
Computers set up and ready on day one (add-on).
How it works
How it works, in five steps.
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An IT consultation.
Free, 30 minutes. We talk through your team, your computers and what is not working today.
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A review of your setup.
We look at your email, computers, accounts and backups as they are today.
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Your plan in writing.
What is covered, for how many people and computers, written down.
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Setup.
Accounts, computers, email and security, set up one step at a time.
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Ongoing support.
A help desk, updates in the background and a monthly report. Premium adds a quarterly review.
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Support hours and response times.
Support hours
Monday to Friday, 8 a.m. until 6 p.m. Eastern
Closed on Ontario statutory holidays.
On Essentials
We usually respond the same business day. That is a target, not a written promise.
Premium response times
| Priority | What it means | We respond within |
|---|---|---|
| Urgent | Work has stopped for several people, or there is a security problem | 1 business hour |
| High | One person cannot work | 4 business hours |
| Normal | Questions, changes and small fixes | The next business day |
A response means a person has picked up your request and started work. Fix times depend on the problem.
Good to know.
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Team size and term
Minimum 5 people. Month to month, or 12 months. Chromebook device licences are billed at cost.
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Add-ons, quoted per job
New computers and office network and Wi-Fi are quoted per job. Projects and consulting are scoped and quoted before we start. Custom software and automation come from the rest of Susanoo.
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Not included
Business phone lines, internet service, the cost of hardware and hosted servers are not part of either plan.
FAQs
When can I reach the help desk?
Monday to Friday, 8 a.m. until 6 p.m. Eastern. Closed on Ontario statutory holidays.
Do you work with Microsoft 365?
We run on Google Workspace. We can move you from Microsoft 365 or another email provider as part of setup.
Do I need to be a Done-For-You client?
No. IT & Security stands on its own, and it works alongside the Done-For-You plan.
Where do our files live?
In your own secure file portal, set up just for your company. Your email and calendar run on Google Workspace.
What happens to my accounts if I leave?
Your domain and your data stay yours. We help you move.
Free. 30 minutes.
Book your IT consultationIT & Security
Talk to us about your IT.
Tell us how many people and computers you have. We will tell you what we would look after and how setup would go.
On the call
- Your team, your computers and your email today
- What is not working, and what to fix first
- Which plan fits, Essentials or Premium
Free. 30 minutes.