How long does setup take?
It depends on the size of your team and how much needs moving. We give you the plan and the order of work in writing before we start.
How it works
How your IT is looked after, step by step.
From the first call to the monthly report, here is what happens and who does what.
Nothing is hidden. You see every step, and your domain, data and accounts stay yours.
Getting started.
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An IT consultation.
We talk about your team, your computers and what worries you about IT. It is free and takes 30 minutes.
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A review of your setup.
We look at how your email, computers, accounts and backups are set up today, and write down what we find.
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Your plan and written scope.
You get a plan in writing: which plan fits, what is covered, how many people and computers, and what is quoted separately.
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Setup.
We set up your accounts, enrol your computers, move your email if needed, switch on the security settings and brief your staff. We change one thing at a time and check it before the next.
Once you are running.
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Day-to-day support.
Your team asks for help by email or through the portal. Every request is logged, sorted by urgency and fixed by a person.
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Updates and watching.
Your computers are kept up to date and watched for problems in the background, so most issues are found before your staff notice.
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Staff changes.
New staff are set up before day one. Leavers are shut off the same business day we confirm the request.
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The monthly security report.
Once a month you get a plain report of what our tools showed and what we recommend. It is a record, not a guarantee.
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A quarterly review (Premium).
On Premium, your account manager goes through the last three reports with you, the open recommendations, your recovery plan and whether the plan still fits your team.
What the monthly report covers.
- Your computers: how many, how many are up to date, and any that have not checked in
- Protection: threats found and cleaned, and what web filtering blocked
- Backups (Premium): whether your email, calendar and files were backed up, and any failures
- Phishing tests and training: who finished training and how the practice emails went
- Google accounts: how many people use 2-step login, alerts that came up, and the state of your email protection
- Weak spots found by the latest scan, ranked by risk
- Help desk: requests opened and closed
- Changes we made this month, and anything that needs your decision
- Up to five recommendations, ranked, so you know what to do first
Good to know.
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When we are here
Support hours: Monday to Friday, 8 a.m. until 6 p.m. Eastern. Closed on Ontario statutory holidays.
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Premium response times
Premium adds a written response time to your agreement. The help desk page has the table.
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If you leave
Your domain and your data stay yours. We hand back the access we hold, remove ourselves from your accounts, and help you move to your next provider.
FAQs
Do I need to be at my desk while you work?
Rarely. We connect to a computer only with your OK. Some steps, like setting up 2-step login, take a few minutes with each person.
Can I start with Essentials and move up?
Yes. Talk to us and we will change the plan in writing.
Free. 30 minutes.
Book your IT consultationRelated IT & Security pages.
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Help desk and remote support
Every request logged and fixed by a person, by email or portal.
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Cybersecurity
Protection in layers, from 2-step login to breach alerts.
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New staff and leavers
Ready on day one. Shut off the same day.
IT & Security
Talk to us about your IT.
Tell us how many people and computers you have. We will tell you what we would look after and how setup would go.
On the call
- Your team, your computers and your email today
- What is not working, and what to fix first
- Which plan fits, Essentials or Premium
Free. 30 minutes.