The Urgent Line
Who it is for
The Urgent Line is for Done-For-You and IT Premium clients. Use it when something is down and waiting for a reply by ticket is not an option.
If you are not sure whether your plan includes the Urgent Line, raise a ticket and ask.
Hours
- Weekdays until 9 p.m. Eastern.
- Weekends from 10:00 a.m. to 6:00 p.m. Eastern.
- Closed on holidays.
How to use it
Call +1 (877) 696-6660. Press 2 for client support, or press 3 for IT and security.
If no one picks up, our phone assistant takes the details and the team calls you back.
Urgent tickets
You can also raise an urgent ticket. Clients on these plans get a first reply within 1 business hour during business hours.