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Behavioral and developmental support services

Several funding streams, and one calendar for the dates that matter.

For behavioral and developmental support services doing $500,000 or more a year with 2 to 49 users.

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Where it sticks

Each funding stream keeps its own dates, and practitioner time is split across rooms and online, so someone has to hold the whole week together.

  • Operations: Practitioner time across rooms and online all runs through one person.

  • Automation: Hours are typed again for each funding stream's report and invoice.

  • Software: Nothing fits how a funded program runs, and each stream's dates are tracked in a way only one person understands.

What we build

  1. Operations:

    We build one availability view across practitioners, in-person rooms and online rooms, connected to your calendar tool, and a gap alerts a named person on your own team. You stop holding the whole week in your head. The view is listed on your live checklist.

  2. Automation:

    For each funding stream, we build a calendar of its dates and contacts that you give us, with reminders to your own team, and we prepare report drafts from your own program totals for you to check and send yourself. You stop retyping. The monthly report shows what ran.

  3. Software:

    On the 12-month term, a tracker of each funding stream's dates and totals, and a report pack, can be built from the build pool and hosted and maintained in your first year. The build plan you see by day 10 shows what is mapped.

First 30 days

Four items come first on your checklist, each with its own plain test for "done".

  1. Access in week one covers your phone numbers, website and books.

  2. A calendar for each funding stream, with the contracts, reports and dates you give us, each with an owner and a reminder to your own team.

  3. One availability view for practitioners and rooms, in person and online, with a gap alerting a named person on your own team.

  4. Your team trained on the scheduling view and the calendars.

Tools and rules

Tools we connect: Google Calendar for the session schedule, Zoom for calls, and QuickBooks or Xero for the books.

Your case or client record system, and every funder's reporting portal, stay yours.

Tool names belong to their owners. Susanoo is not affiliated with them.

State rules apply.

FAQs

We have several funders and a family-directed budget. Can one system keep track of the dates?

We build one calendar of the dates you give us, with reminders to your own team, and a report pack from your own numbers. Each funder's own system stays as it is.

Our practitioners work in different rooms and online. Can scheduling be one view?

Yes. It is one shared view that connects to your calendar tool, and a gap alerts a named person on your team.

Who sends the reports to our funders?

You or your team do. We prepare drafts from your own program totals for you to check and send yourself.

When do we start, and what comes first?

Work starts on your start date. The first items are the scheduling view and the funding calendar.

What do you need from us in the first week?

Access to your phone numbers, website and books. After that, your team is trained on the scheduling view and the calendars.

Your first discovery call is free. After that, $500.

Book the discovery call

The price

Prices start at $5,000 a month

Prices in USD, plus applicable taxes

See pricing

Our guarantees

If we fall behind, you stop paying.

  1. Day 1

    Work starts.

  2. Day 10

    Your CRM is running and your build is mapped.

  3. Day 30

    Every department running.

    Running means marketing, sales, operations, automation, AI and software are all working through your signed checklist.

  4. Day 90

    Full effect.

  1. The Done-For-You Guarantee

    Everything on your signed checklist gets done. Your checklist is built from your scope. If less than 70% of it is done by day 30, or by the end of any month, you stop paying until it is, and we keep working. Above 70%, we finish the rest at no extra charge.

  2. The One Less Hat Guarantee

    By day 90, every hat your roadmap hands to us is off your head, including your software running your business on the 12-month term. If one isn't, you stop paying until it is.

  3. The Right-Person Guarantee

    Don't click with a specialist? Tell us and we swap them within 5 business days. No charge, no limit, no reason needed.

Your part: the weekly call for the first 90 days, access to your tools in week one, approvals within 3 business days, your content and photos. Days we spend waiting on you don't count against us.

A billing pause covers your monthly fee. It doesn't cover ad spend, phone and text usage, tools in your name, or work quoted separately.

Full guarantee terms

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Hand off your first hat this month.

Tell us your industry and which hats you wear, and you'll know what to hand off first.

Your first discovery call is free. After that, $500.