IT support hours

IT support is open Monday to Friday, 8:00 a.m. to 6:00 p.m. Eastern. We are closed on Ontario statutory holidays.

If something is down during these hours, raise a ticket and pick "Urgent: something is down". We reply sooner when a request is urgent.

IT Premium clients also have the Urgent Line, a phone line for when something is down. Read how it works in the Urgent Line article.

For a new device, a new hire or someone leaving, raise a ticket a few days ahead. That gives us time to have everything ready before the day.

Tell us the date and the name and role of the person, so we can plan around it.