Help Center
How can we help?
Raise a ticket and it goes straight to our team. You get a confirmation email, and we reply within 4 business hours. The articles below cover the questions we hear most.
Or email support@susanoo.ai.
Help articles
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How to get help and reply times
Raise a ticket, email us, and when to expect a reply.
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The Urgent Line
A phone line for Done-For-You and IT Premium clients.
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Billing and invoices
Where invoices come from and how to ask about them.
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Logging in and access
Your dashboard, password help and adding or removing team members.
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IT support hours
When IT support is open and how to plan ahead.