My caregivers go from home to home. Can one schedule cover them?
Yes. The schedule is one shared place for caregiver shifts and open visit slots, and a gap alerts a named person on your own team.
Home and senior care agencies
Caregiver shifts across many homes, run from one schedule.
For home and senior care agencies doing $500,000 or more a year with 2 to 49 users.
Where it sticks
Your caregivers move from home to home, so each shift depends on where the last one ended, and the family is often the one choosing you.
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Operations: Caregiver shifts across many homes sit in a spreadsheet that only one person understands, and swaps and cancellations are sorted out by phone.
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Sales: Family enquiries come in by phone, email and form, and the steps for handling them live in one person's head.
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Marketing: Families compare agencies online and land on a website that does not say what to do next.
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Operations: Bringing on a new caregiver depends on one person's memory.
What we build
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Operations:
We build one shared schedule of caregiver shifts and open visit slots across your homes, connected to your calendar tool, and a gap alerts a named person on your own team. You stop untangling the spreadsheet. The schedule is listed on your live checklist.
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Operations:
We write the onboarding steps for a new caregiver from your own procedures and train your team on them. Each step shows on the checklist as written, trained on and signed off.
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Sales:
We build an enquiry path for families, with a stage and a next-step date at each point, and we train your team to run it. Your team answers every family. You stop carrying the list of open families in your head.
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Marketing:
Your marketing specialist builds a website with a clear first step for families and for referrers, and plans posts and guides for you to approve. You stop drafting posts after hours. Every published page and post is named in your progress report.
First 30 days
Six items start your checklist, each with its own plain test for "done".
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The first week, we need your phone numbers, website and books.
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Your CRM running by day 10, with a stage path for family enquiries.
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A caregiver shift schedule across your homes, in one shared place.
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A calendar of funder and contract dates, if a funder pays for any of your work.
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A written onboarding routine for a new caregiver.
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Your team trained on the schedule and the enquiry path.
Tools and rules
Tools we connect: Google Calendar for the visit schedule, QuickBooks and Xero for the books, Stripe and Square for payments, and your Google Business Profile listing and Facebook page.
The scheduling tool and the client record system you already use stay in place.
Tool names belong to their owners. Susanoo is not affiliated with them.
Provincial rules apply.
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The whole health care and social assistance industry, not care workers.
FAQs
Do you find or recruit caregivers for us?
No. We build the onboarding steps and the schedule, and recruiting is not part of the work.
We take funded and private-pay clients. Does that matter?
The discovery call maps which of your work is funded and which is not.
How do you help us bring on a new caregiver?
We write the onboarding steps for a new caregiver from your own procedures and train your team on them. Each step shows on the checklist as written, trained on and signed off.
Families compare agencies online. What changes on our website?
Your marketing specialist builds a website with a clear first step for families and for referrers. Every published page and post is named in your progress report.
Your first discovery call is free. After that, $500.
Book the discovery callThe price
Prices start at $5,000 a month
Prices in CAD, plus applicable taxes
Our guarantees
If we fall behind, you stop paying.
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Day 1
Work starts.
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Day 10
Your CRM is running and your build is mapped.
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Day 30
Every department running.
Running means marketing, sales, operations, automation, AI and software are all working through your signed checklist.
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Day 90
Full effect.
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The Done-For-You Guarantee
Everything on your signed checklist gets done. Your checklist is built from your scope. If less than 70% of it is done by day 30, or by the end of any month, you stop paying until it is, and we keep working. Above 70%, we finish the rest at no extra charge.
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The One Less Hat Guarantee
By day 90, every hat your roadmap hands to us is off your head, including your software running your business on the 12-month term. If one isn't, you stop paying until it is.
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The Right-Person Guarantee
Don't click with a specialist? Tell us and we swap them within 5 business days. No charge, no limit, no reason needed.
Your part: the weekly call for the first 90 days, access to your tools in week one, approvals within 3 business days, your content and photos. Days we spend waiting on you don't count against us.
A billing pause covers your monthly fee. It doesn't cover ad spend, phone and text usage, tools in your name, or work quoted separately.
Start free
Hand off your first hat this month.
Tell us your industry and which hats you wear, and you'll know what to hand off first.
Your first discovery call is free. After that, $500.