Our staff work nights and weekends. Can all of them learn the roster view?
We train your team on the coverage view, and the checklist records who has used it.
Residential care and group homes
One roster for every shift.
For residential care and group home operators doing $500,000 or more a year with 2 to 49 users.
Where it sticks
Shifts day and night, run from one roster the whole team can read. One building, a roster that never stops, and a director who is the last stop for every gap.
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Operations: A sick call comes in, and you rebuild the roster by phone until someone says yes.
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Automation: Staff hours and program totals are typed into one tool, then typed again for a funder report, a board pack and an invoice.
What we build
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Operations:
We build one coverage view of every shift in the building, nights and weekends included, and a gap alerts a named person on your own team. We train your team to read it. You stop rebuilding the roster by phone. The coverage view has its own line on your live checklist.
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Software:
On the 12-month term, a coverage board for nights and weekends can be built from the build pool.
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Automation:
We connect your tools so staff hours and program totals are entered once, and we set up a calendar of every funder date you give us, with reminders to your own team. We prepare report drafts for you to check and send yourself. You stop retyping. The monthly progress report shows what ran.
First 30 days
Your checklist opens with five items, and each carries its own test for "done".
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The first week needs your phone numbers, website and accounting tool.
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A calendar of every funder, contract and report date you give us, with an owner for each and a reminder to your own team.
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A shift and coverage view in one shared place, with a gap alerting a named person on your own team.
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On the 12-month term, the coverage board is mapped on your build plan.
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Your team trained on each new view and calendar.
Tools and rules
Tools we connect: Google Calendar for the roster and your funder dates, and QuickBooks or Xero for the books.
Your client record system and any funder system stay exactly as they are.
Tool names belong to their owners. Susanoo is not affiliated with them.
Provincial rules apply.
FAQs
I am on the floor most days. What do you need from me?
One call a week for the first 90 days, access to your tools in week one, and approvals within 3 business days. Your account manager is your one point of contact.
Who finds out about a gap when someone calls in sick?
A named person on your own team gets the alert, and the coverage view shows the gap to everyone who can open it.
Can every funder date sit in one place?
Yes. You give us the dates and contacts, we build the calendar, and the reminders go to your own team.
What could the build pool go toward?
On the 12-month term, a coverage board for nights and weekends can be built from the build pool.
Your first discovery call is free. After that, $500.
Book the discovery callThe price
Prices start at $5,000 a month
Prices in CAD, plus applicable taxes
Our guarantees
If we fall behind, you stop paying.
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Day 1
Work starts.
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Day 10
Your CRM is running and your build is mapped.
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Day 30
Every department running.
Running means marketing, sales, operations, automation, AI and software are all working through your signed checklist.
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Day 90
Full effect.
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The Done-For-You Guarantee
Everything on your signed checklist gets done. Your checklist is built from your scope. If less than 70% of it is done by day 30, or by the end of any month, you stop paying until it is, and we keep working. Above 70%, we finish the rest at no extra charge.
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The One Less Hat Guarantee
By day 90, every hat your roadmap hands to us is off your head, including your software running your business on the 12-month term. If one isn't, you stop paying until it is.
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The Right-Person Guarantee
Don't click with a specialist? Tell us and we swap them within 5 business days. No charge, no limit, no reason needed.
Your part: the weekly call for the first 90 days, access to your tools in week one, approvals within 3 business days, your content and photos. Days we spend waiting on you don't count against us.
A billing pause covers your monthly fee. It doesn't cover ad spend, phone and text usage, tools in your name, or work quoted separately.
Start free
Hand off your first hat this month.
Tell us your industry and which hats you wear, and you'll know what to hand off first.
Your first discovery call is free. After that, $500.