Where does a repair request go once it comes in?
Onto one board, with a vendor and a status, until somebody marks it done.
Property management
Two customers, one unit.
For property management firms doing $500,000 or more a year with 2 to 49 users.
Where it sticks
Keep the owner, the tenant and the repair on one record. A repair board, a checklist for each stage of a tenancy and a view of every empty unit, so the work behind a building has an owner.
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Operations: A repair request has no single owner and nowhere to see whether it is done.
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Operations: A tenancy file is split between an inbox, a folder and somebody's memory.
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Sales: A vacant unit has inquiries against it, and nobody can see which are still open.
What we build
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Repairs:
We build a board that follows each request from received to done, with a vendor, a status and a person responsible. You stop asking whether anyone called the plumber. Your live checklist shows the board in use.
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Tenancy files:
We write a checklist for each stage of a tenancy (move-in, the tenancy itself and move-out) from what you tell us belongs on it. You stop piecing a file together from three places.
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Contacts:
Each contact is tagged as an owner, a tenant or a vendor and linked to a unit, so one unit shows all three together.
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Vacancies:
We build a view of every empty unit with its status and the inquiries logged against it. You stop keeping that list on a sheet. The view matches your own unit list on your checklist.
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Marketing:
We plan and write posts and guides for the property owners who weigh up a manager, on a plan you approve. Your checklist shows each post once it is up.
First 30 days
The first month opens with the items below, and your checklist gives each a plain test for "done".
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Units, owners, tenants and vendors in your CRM by day 10, each one linked to a unit.
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The repair board.
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A tenancy checklist for each stage.
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The vacancy view.
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Your team trained, and the weekly numbers (open requests and empty units) on one dashboard.
Tools and rules
Tools we connect: Google Calendar for your calendar.
Your property management system stays in use.
Tool names belong to their owners. Susanoo is not affiliated with them.
State rules apply.
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Jobs in a group wider than property managers.
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A survey rate for housing units, not a count.
FAQs
My owners and my tenants are both customers. How do you keep them apart?
By tagging. Each contact is marked as an owner, a tenant or a vendor and linked to the unit, so the unit page shows who is who.
Can I see my empty units in one place?
Yes. The vacancy view lists each empty unit with its status and the inquiries logged against it.
What goes into a tenancy checklist?
Whatever you tell us belongs at each stage. We write it down once, and your team works from it.
Do you replace the system I manage my units in?
No. It stays in use, and the CRM and the repair board are built to work alongside it.
Your first discovery call is free. After that, $500.
Book the discovery callThe price
Prices start at $5,000 a month
Prices in USD, plus applicable taxes
Our guarantees
If we fall behind, you stop paying.
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Day 1
Work starts.
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Day 10
Your CRM is running and your build is mapped.
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Day 30
Every department running.
Running means marketing, sales, operations, automation, AI and software are all working through your signed checklist.
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Day 90
Full effect.
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The Done-For-You Guarantee
Everything on your signed checklist gets done. Your checklist is built from your scope. If less than 70% of it is done by day 30, or by the end of any month, you stop paying until it is, and we keep working. Above 70%, we finish the rest at no extra charge.
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The One Less Hat Guarantee
By day 90, every hat your roadmap hands to us is off your head, including your software running your business on the 12-month term. If one isn't, you stop paying until it is.
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The Right-Person Guarantee
Don't click with a specialist? Tell us and we swap them within 5 business days. No charge, no limit, no reason needed.
Your part: the weekly call for the first 90 days, access to your tools in week one, approvals within 3 business days, your content and photos. Days we spend waiting on you don't count against us.
A billing pause covers your monthly fee. It doesn't cover ad spend, phone and text usage, tools in your name, or work quoted separately.
Start free
Hand off your first hat this month.
Tell us your industry and which hats you wear, and you'll know what to hand off first.
Your first discovery call is free. After that, $500.