Can it handle a walk-in line beside booked clients?
We write the walk-in rule with you and build the schedule around it.
Hair salons and barbershops
Many chairs, one schedule, and every stylist keeps their regulars.
For hair salons and barbershops doing $500,000 or more a year with 2 to 49 users.
Where it sticks
Each chair is its own small book of regulars, walk-ins sit beside booked appointments, and a long colour service can block a chair for hours. We build the schedule, the walk-in routine and the records around that.
-
Operations: Each person's hours, chair and regulars live in the owner's head or one spreadsheet, and walk-ins collide with booked clients.
-
Sales: Enquiries arrive by phone, social message, listing and booking link, and nobody can see which person has gaps next week.
-
Automation: Retail sales and the day's takings are typed into the books after closing.
What we build
-
Operations:
We map every person's hours and chair into one schedule, write a walk-in routine for your team (who takes a walk-in, and when a booked client comes first) and train the team on it. You stop answering for every chair. Your live checklist shows each written routine as done, and the schedule has been tested on a real week.
-
Sales:
We build one inbox for the website form, social messages and your Google listing, plus a view of open slots for each person. We train your front desk to book, and the booking conversation stays with them. A test enquiry from each source shows up in the CRM.
-
Automation:
Card and retail sales flow into your books (Square, Stripe, QuickBooks or Xero, as you use them), and we fix the automations we build when they break. You stop retyping them. Each automation is listed on your checklist.
First 30 days
A salon's checklist opens with six items, and each carries a test for "done".
-
Week one: logins for the salon booking app, calendar, payments, listing, social pages and books.
-
Your CRM set up by day 10, with a structure for clients, visits and bookings.
-
A build plan mapped by day 10, covering walk-in handling and retail, that you approve within 3 business days.
-
Walk-in routine and opening and closing routines written for your team.
-
Enquiries from the form, social messages and your listing arriving in one inbox.
-
A first month of posts planned for your approval.
Tools and rules
Tools we connect: Google Calendar and Calendly for your calendar, Square and Stripe for card payments, QuickBooks and Xero for the books, Shopify if you sell retail online, and Google Business Profile and Facebook for your listing and page.
A salon's software falls into a few families: booking with point of sale, general scheduling and the books.
Tool names belong to their owners. Susanoo is not affiliated with them.
Provincial rules apply.
FAQs
Can each stylist see their own open slots?
Yes. There is one view of open slots for each person, set in the build plan by day 10.
Can a long colour service block only that chair?
Yes. Each service has its own length and each chair its own row, so a half-day service holds one chair and leaves the others open.
Can it track the products we sell off the shelf?
A product sale goes through your payment tool into your books once, and anything your tools lack for stock goes into the build plan.
We cut and colour all week. Who has to learn the system?
Your front desk and each stylist are trained on the parts they touch, and the checklist records who has logged in.
Your first discovery call is free. After that, $500.
Book the discovery callThe price
Prices start at $5,000 a month
Prices in CAD, plus applicable taxes
Our guarantees
If we fall behind, you stop paying.
-
Day 1
Work starts.
-
Day 10
Your CRM is running and your build is mapped.
-
Day 30
Every department running.
Running means marketing, sales, operations, automation, AI and software are all working through your signed checklist.
-
Day 90
Full effect.
-
The Done-For-You Guarantee
Everything on your signed checklist gets done. Your checklist is built from your scope. If less than 70% of it is done by day 30, or by the end of any month, you stop paying until it is, and we keep working. Above 70%, we finish the rest at no extra charge.
-
The One Less Hat Guarantee
By day 90, every hat your roadmap hands to us is off your head, including your software running your business on the 12-month term. If one isn't, you stop paying until it is.
-
The Right-Person Guarantee
Don't click with a specialist? Tell us and we swap them within 5 business days. No charge, no limit, no reason needed.
Your part: the weekly call for the first 90 days, access to your tools in week one, approvals within 3 business days, your content and photos. Days we spend waiting on you don't count against us.
A billing pause covers your monthly fee. It doesn't cover ad spend, phone and text usage, tools in your name, or work quoted separately.
Start free
Hand off your first hat this month.
Tell us your industry and which hats you wear, and you'll know what to hand off first.
Your first discovery call is free. After that, $500.