Can it match a practitioner and a room together?
Yes. The software department builds that pairing, and it is written into the plan you approve by day 10.
Spas and massage
Every booking needs a practitioner and a room.
For day spas and massage clinics doing $500,000 or more a year with 2 to 49 users.
Where it sticks
A slot is longer here, it needs two things at once, and gift cards and packages bring money in before the visit. We build the schedule and the balances behind that.
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Software: The booking app does not pair a practitioner, a room and a service length, or run packages and gift cards the way you sell them.
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Operations: The room plan, each practitioner's hours and the length of every service sit in one person's spreadsheet.
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Automation: Package sales, gift-card sales and the day's takings are typed into the books by hand.
What we build
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Software:
We build the missing rules around how you work: a practitioner plus a room plus a service length, and package and gift-card balances. The software is hosted and maintained in your first year, on the 12-month term. Your plan for rooms and practitioners is mapped by day 10, and it is on your checklist.
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Operations:
We set up one schedule for practitioners and rooms and write routines for your team. You stop being the person who knows which room is free. The routines are ticked off, and a test day has been run on the schedule.
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Automation:
Card payments and the sales of gift cards and packages move into your books (Square, Stripe, QuickBooks or Xero, as you use them), and we fix the automations we build when they break.
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Sales:
We build one inbox for every enquiry and a price and options sheet for your services and gift cards, and we train your front desk. Selling stays with them.
First 30 days
Your spa's checklist begins with six items, and each one gets a test for "done".
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Access in week one: your spa or clinic booking app, calendar, payment tool, listing, social accounts and accounting tool.
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Your CRM set up by day 10, with a structure for clients, visits, bookings and packages.
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A build plan mapped by day 10 for rooms, practitioners, packages and gift cards, approved by you within 3 business days.
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One schedule for rooms and practitioners.
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One inbox for every enquiry source, with gift-card questions in the same place.
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Your first month of posts, planned with you and approved by you.
Tools and rules
Tools we connect: Google Calendar for the schedule, Square and Stripe for card payments, QuickBooks and Xero for the books, and Google Business Profile and Facebook for your listing and page.
Spa and clinic-style booking, with point of sale, is a family of software we build around where it has gaps.
Tool names belong to their owners. Susanoo is not affiliated with them.
Provincial rules apply.
FAQs
Can it run packages and gift cards?
The software department builds what your app does not, and the balances are part of the plan we map with you.
When a practitioner is off, can I see which rooms are free?
Yes. The schedule ties each room to the practitioners who can use it, so when one is off, the room shows as free.
Who has to learn the schedule?
The front desk and every practitioner learn only the screens they use, and the checklist notes who has logged in.
Where do package and gift-card balances live?
In one record per client, as set out in the build plan you approve by day 10.
Your first discovery call is free. After that, $500.
Book the discovery callThe price
Prices start at $5,000 a month
Prices in CAD, plus applicable taxes
Our guarantees
If we fall behind, you stop paying.
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Day 1
Work starts.
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Day 10
Your CRM is running and your build is mapped.
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Day 30
Every department running.
Running means marketing, sales, operations, automation, AI and software are all working through your signed checklist.
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Day 90
Full effect.
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The Done-For-You Guarantee
Everything on your signed checklist gets done. Your checklist is built from your scope. If less than 70% of it is done by day 30, or by the end of any month, you stop paying until it is, and we keep working. Above 70%, we finish the rest at no extra charge.
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The One Less Hat Guarantee
By day 90, every hat your roadmap hands to us is off your head, including your software running your business on the 12-month term. If one isn't, you stop paying until it is.
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The Right-Person Guarantee
Don't click with a specialist? Tell us and we swap them within 5 business days. No charge, no limit, no reason needed.
Your part: the weekly call for the first 90 days, access to your tools in week one, approvals within 3 business days, your content and photos. Days we spend waiting on you don't count against us.
A billing pause covers your monthly fee. It doesn't cover ad spend, phone and text usage, tools in your name, or work quoted separately.
Start free
Hand off your first hat this month.
Tell us your industry and which hats you wear, and you'll know what to hand off first.
Your first discovery call is free. After that, $500.